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Terms of use

These Terms of Use (hereinafter referred to as the "Terms of Use") govern your use of the Website www.topaploma.gr and its Services as defined below.

Please read the Terms of Use carefully. Any user who makes use of our Services through the Site (henceforth the "User") consents to and expressly and unconditionally accepts the Terms of Use without any exception. If you do not accept the Terms of Use, you must refrain from using any of the topaploma.gr Services. The site is provided by topaploma.gr and is addressed to natural and legal persons who can enter into legally binding agreements in accordance with the applicable law. The use of the Site is prohibited by persons under 18 years of age.

topaploma.gr reserves the right to modify or revise the Terms of Use at any time it deems necessary in its sole discretion, and undertakes to inform Users of any change through a relevant post on the Website.

The contracts drawn up with the Users via the Website are compiled in the Greek language.

An inseparable part of these Terms of Use is the terms "Security and Privacy", which are listed in separate text to make them more user-friendly and easily accessible to Users.

  1. DEFINITIONS

topaploma.gr: Is the Company under the name "MILTIADIS ZARENTIS", based in the Municipality of Holargos (1 Ymittou Street), ΑΦΜ 124090072, Δ.Ο.Υ. Cholargou, and is legally represented by its manager Mrs. Miltiadis Zarendis. The topaploma.gr contact information is the following:

E-mail: [email protected] [email protected]

Phone: 210 220 5912

Linen Types: These are the items that the Customer delivers to topaploma.gr for dry cleaning / washing / ironing. Information about the products for which services are provided by topaploma.gr is available at the online store of choice at the company's email address. Items not listed on this list are excluded from the Services. Website:

This is the site www.topaploma.gr, in which the User must register to use the Services.

Account: It is the User's account created by registering it on the Website after the registration of the personal information requested is obtained in order to gain access to the Services.

Customer: It is the User who places an order for Services of the Site, which accepts topaploma.gr.

Services: These are the Services provided by topaploma.gr, which consist of receiving orders / orders through the Website, for the handling of collection, collection and transfer of Items by the Customer, their delivery for dry cleaning / washing / ironing, and return to the Customer following the provision of the relevant services.

  1. USE OF WEB SITE

2.1. Intellectual Property Rights topaploma.gr - License

All content of the Site and the Services, including but not limited to software, databases, badges and attributes, names, logos, marks, graphics, images, photographs, texts, etc. (hereinafter referred to as the "Content" ownership of topaploma.gr and / or third parties for which topaploma.gr is licensed and protected under the relevant provisions of Greek and European law and international conventions. It is strictly forbidden to copy, transfer or create a derivative work based on the Content, in addition to downloading a copy or extract for personal use only and not for commercial purposes. Any modification or unauthorized use of the Content is prohibited. The use of the Content on the Site or the Services does not, and does not in any circumstances constitute, a license to use it unless otherwise expressly set forth in these Terms of Use.

Subject to the Terms of Use, topaploma.gr grants to the User a limited, non-exclusive, non-transferable and freely revocable license to access and use the Application on its personal electronic device solely for the use of topaploma.gr Services.

2.2. Site Validity - Limitation of Liability

topaploma.gr is committed to the accuracy, truth and completeness of the information available through the Site with respect to the topaploma.gr identity and the Services provided by it. topaploma.gr, in good faith, is not responsible for any erroneous entries that have been made in error by common experience and is entitled to correct these whenever they identify them.

Although topaploma.gr makes every effort to exclude the appearance of viruses on the Site, it does not guarantee that their functions will be uninterrupted or free from all kinds of bugs and viruses and is not liable in any circumstances, civil or criminal, for any damage ( which may include, but is not limited to, loss of data, lost profits, pecuniary interest, etc.) that may be suffered by a User or Customer of the Site or a third party, for reasons related to the operation or not use of the Site and / or any failure to provide services and / or information available from this and / or any unauthorized third party interventions to services or information available through this.

2.3. Obligations of the User

2.3.1. The User agrees and undertakes to use the Website in accordance with the law and in accordance with the rules of good faith and business ethics. In this context, and without limiting the generality of the foregoing, the User agrees that:
a) he will use the Website for his own personal use and will not authorize any third party to use his or her Account.

b) He will safely and secretly keep the personal password he / she creates for accessing his / her Account and will not disclose it to any third party.

c) Not entitled to transfer or assign his / her Account to any third party.

d) It is not entitled to copy any content of the Site without the prior written permission of topaploma.gr.

e) will not use the Site for the purpose of sending, disclosing, publishing or transmitting, in any way, material or content that: (i) is unlawful in any way, or causes unlawful interference or damage to topaploma.gr or to any third party , (ii) violates the goodwill, (iii) infringes the confidentiality or confidentiality of any person's information or for which the User has no right to broadcast under law or agreements in force (for example, internal or confidential information covered by trade agreements (iv) violate any kind of patent, trademark, trade secret, copyright or industrial property rights of any third party; (v) may contain software viruses or other files or programs designed to interrupt, damage, or destroy the operation of any software or computer hardware.

f) It will not collect or store personal data about other users.

2.3.2. topaploma.gr reserves the right to discontinue access to the Site in the event that the User does not comply with the above obligations.

2.4. Using links to third-party sites

If the Site now or in future provides access to third party websites, it is solely for the convenience of the User, their use is not mandatory and topaploma.gr assumes no responsibility for the content of any such web site or of any link included on such a website. Referral to third party websites does not imply or imply that topaploma.gr accepts or approves of their content.

  1. USE OF SERVICES - REGISTRATION

3.1 When the User enters the Website, he is asked to enter his or her personal details (name and surname) and contact details (postal address for receipt and delivery of the Goods, mobile and / or fixed telephone, e-mail). Upon registration of the above data by the User, topaploma.gr creates the User's Personal Account, to which the User can access with the personal code he / she will create. By signing up to the Site and creating an Account, the User may be identified and identified by the User in order to make use of the Services in a secure manner. A prerequisite for registering on the Site and using it and the Services is that the User is over 18 years of age.

The User declares that the information he records on the Site is complete, true and accurate and authorizes topaploma.gr to verify them in any lawful manner. topaploma.gr reserves the right to refuse registration on the Website or the provision of Services to any User, without being obliged to justify its refusal.

3.2 Order Submission - Contract Drawing

3.2.1 The Customer completes the Order Form contained in the Website, defining the Service that he wishes to be provided (dry cleaning, washing, ironing) and choosing the items he wishes to deliver, the number of them, the desired date and time checkbox) from topaploma.gr, the address from which they will be received, the desired date and time (time frame) of their return from topaploma.gr and the address to which they will be delivered. The time of delivery and receipt of Items is made by the User between slots / slots predefined by topaploma.gr. At the same time, the Customer has the option to enter on the Order Form, specific instructions or suggestions for one of the Types he / she wishes to deliver.

3.2.2 The charge per Kind and per Kind of Service provided is in the Order Form. The prices quoted are final (including VAT equivalents) and are the ones that apply when you place your order. topaploma.gr reserves the right to modify the prices, however any such modification does not affect orders already submitted by the User and accepted by topaploma.gr, unless the change is due solely to the incorrect registration by the User, to the increase of VAT or the imposition of another legal tax that topaploma.gr is legally obliged to apply immediately.

Prior to the submission of the order, the present Terms of Use are notified to the User and the User, for the submission of his order, declares that he has become aware of them by selecting "I have read and accepted the Terms of Use".

Each Customer's order is followed by an automated e-mail message from topaploma.gr, which includes confirmation of receipt of the order and repeats its contents. The above emails on behalf of topaploma.gr constitute only confirmation of receipt of the order with the content mentioned therein and in no case constitutes acceptance of the order. If for any reason the order can not be executed or there is a need for differentiation from it, topaploma.gr immediately informs the Customer by e-mail.

3.3 Payment

One step before receipt of the order acceptance confirmation, the Customer is required to enter the payment method he wishes. In the case of a prepayment option, the User registers the details of the payment card (credit, debit or prepaid) of a recognized Greek or foreign payment service provider accepted by topaploma.gr as a means of payment of the services provided, according to the marks are posted on the Website. The Customer is responsible for correctly and accurately recording the card details and topaploma.gr assumes no responsibility in case of incorrect registration.

3.4 Amendment - Cancellation of Order on behalf of the Customer

The Customer is entitled to modify the details of his order at any time before the specified time of receipt by topaploma.gr of the Products by the Customer, by sending an informative email to email  [email protected]&nbsp. Depending on the time of submission of the modifying order and the type of modification, there may be an additional charge for which the Customer will be informed and will be asked to consent when submitting the modified order.

3.4.2 The Customer is entitled to cancel the order without any charge up to 12 hours prior to the specified time of receipt of the items by him. In view of the nature of the Services provided, the interference of third parties and, in general, the extent of the planning required by topaploma.gr for timely and proper execution, it is expressly agreed that in the event of an inappropriate (at least 12 hours in advance the receipt of the Goods) cancellation of the order on behalf of the Customer, a charge equal to the minimum price of an order as defined by the Company is provided.

3.4.3 The Customer acknowledges, expressly agrees and expressly accepts that, by their nature, the services provided by topaploma.gr are considered, for the purposes of this paragraph alone, as fully executed upon receipt of the Products by the Customer; and therefore, after that time, it is not possible to cancel his order.

3.5. Cancellation of order by topaploma.gr

3.5.1 3.5.1 topaploma.gr is entitled to cancel, in whole or in part, the Customer's order before or after the receipt of the Articles, in the following cases:

(a) Due to force majeure which impedes the execution of the Services, such as strikes, terrorist acts, war, disasters,

b) If he finds that any of the Items received by the Customer does not correspond to the order, it is damaged, does not contain any information about its composition or instructions for its cleaning and the Customer has not provided or denied (after topaploma.gr communication with him) to provide relevant instructions or the item is included in the articles for which topaploma.gr does not provide Services, based on the relevant list posted on the Website.

3.5.2 In the above cases, topaploma.gr informs the Customer by e-mail and returns the delivered Items free of charge as soon as possible.

3.6. Receiving and Returning Items

3.6.1 3.6.1 topaploma.gr will use its best endeavors to receive the Goods, as well as to return them to the Customer upon the delivery of the Services, at the times and addresses specified in the confirmed order. However, topaploma.gr assumes no responsibility for delays due to events beyond its reasonable control of the Customer's own or the Cleaners with which it cooperates (for example traffic congestion, parking bottlenecks in the customer's pick-up / return address) or higher events as defined in clause 3.5.1.a. of these Terms of Use.

3.6.2 Σε περίπτωση που ο Πελάτης δεν είναι διαθέσιμος στην ορισθείσα διεύθυνση κατά τον ορισθέντα χρόνο παραλαβής ή επιστροφής των Ειδών , χωρίς να έχει ενημερώσει εγκαίρως topaploma.gr, προβλέπεται χρέωση τέλους μη παρουσίας πελάτη σε ραντεβού 6 ευρώ. Σε κάθε περίπτωση, topaploma.gr θα καταβάλλει κάθε εύλογη προσπάθεια για νέο προγραμματισμό επιστροφής/ παραλαβής, το συντομότερο δυνατό, κατόπιν επικοινωνίας της με τον Πελάτη.

3.6.3 If the Customer declares a lack of availability for the return of his or her Products for at least a period longer than the originally scheduled return date, topaploma.gr shall not be held responsible for the return of the Articles to him. Also, in this case topaploma.gr will charge a Specification.

3.6.4 Upon receipt of the Goods, the Customer signs a TopAppLoma.gr Delivery Form for the Goods delivered to it, indicating the order number and the details of the order, as well as more specific instructions of the Customer, if he so wishes. In the event that a third person delivers the Goods on behalf of the Customer, the Customer declares that the person is authorized by him to sign the Delivery Form and to fill in any specific instructions of the Customer. In the event of any dispute or inconsistency between, on the one hand, the content of the electronically submitted (and confirmed) order and, on the other hand, the signed Delivery Form, the latter will prevail.

3.6.5 If the Customer declares that he / she wants to keep his / her bed linen from topaploma.gr, he / she will be charged an additional € 1 (one) extra per bedclothes. The extra cost will be added to the cleaning costs. If the customer chooses to prepay the services we want to offer, the custody cost will be deducted automatically. The deposit will be valid until 31/12 of the current year. If the client does not receive his bed linen until 31/12, then he will be charged again next year with the same amount of storage.

3.7. Execution of Services / Responsibility

3.7.1 The Customer acknowledges and accepts that Cleaning, Washing and Ironing Services are performed in accordance with the instructions given on the labels of the Goods that deliver topaploma.gr, unless the Customer either when submitting his order or on delivery, give different instructions in writing. If the Species are damaged despite strict compliance with the above instructions topaploma.gr bears no responsibility.

In case a Label is not labeled, the Customer accepts that it will be cleaned with the usual cleaning fluids approved by the competent authorities. The Customer may in any case have different cleaning instructions either on his order or on the Delivery Form, assuming responsibility for any damage or damage that may be caused to his / her Kind.

Customer acknowledges that topaploma.gr is not responsible for discolored, faded or corrosive paints using wet cleaning approved by the competent authorities.

3.7.2 The Customer owes before delivery of the topaploma.gr Items, has removed any jewelry, pins, or other items that may be located above and / or within them. topaploma.gr bears no responsibility for the loss, damage or destruction of money or other items that may have remained with the Items delivered to it, nor for any damage or destruction of the Item due to the object that remained in them.

3.7.3 The Customer declares that none of the Types of topaploma.gr deliveries exceeds 300 €.

3.7.4 In the event of loss, damage or destruction of any item of topaploma.gr fault, the Customer's compensation may not exceed ten times its cleaning value.

3.7.5 The topaploma.gr not responsible for delay or failure of execution order if the Customer has not submitted a full, accurate or true address information in order or not available at the designated time of receipt or return items.

3.7.6 The Customer is responsible for the control of the Products upon their return to it by topaploma.gr. If the Customer becomes aware that it's returned all items have been received by him, must inform topaploma.gr immediately, but within two days from the receipt by the relevant order.

  1. SOLVING DISPUTES

If any dispute arises between the Customer and topaploma.gr transaction, the Customer may contact the Customer Service topaploma.gr, the e-mail [email protected] The topaploma.gr will make every effort to resolve the dispute in the interest of the client, but if the resolution of this, the Client has the opportunity to turn to online dispute resolution platform via the internet is not achieved at https: // ec. europa.eu/consumers/odr/, which is directly linked to the independent Consumer Ombudsman (www.synigoroskatanaloti.gr). In case of that the settlement of the dispute is not settled, the courts of Athens are solely competent. [email protected] . Η topaploma.gr θα καταβάλει κάθε προσπάθεια για την επίλυση της διαφοράς προς το συμφέρον του Πελάτη, αλλά αν δεν επιτευχθεί η επίλυση αυτής, ο Πελάτης έχει τη δυνατότητα να απευθυνθεί στην πλατφόρμα Ηλεκτρονικής Επίλυσης Διαφορών μέσω διαδικτύου, στη διεύθυνση https://ec.europa.eu/consumers/odr/, η οποία συνδέεται απευθείας με την αρμόδια Ανεξάρτητη Αρχή «Συνήγορος του Καταναλωτή» ( www.synigoroskatanaloti.gr). Σε περίπτωση που δεν επιτευχθεί η συμβιβαστική επίλυση της διαφοράς, αποκλειστικά αρμόδια είναι τα δικαστήρια της Αθήνας.

Ενημερωθείτε για τον Κώδικα Καταναλωτικής Δεοντολογίας

για το Ηλεκτρονικό Εμπόριο

στο http://www.synigoroskatanaloti.gr/docs/law/gr/YA-oik31619-2017-CoC-eCommerce.pdf

 

Privacy Policy

Security and Privacy

Topaploma states that it has taken all necessary measures to ensure maximum security in the protection of the personal data of its Customers. Visiting the Website does not require visitors to reveal their personal details. Users are requested to enter their personal data only if they wish to subscribe to the Website to make use of the topaploma services.

Edit Personal Data

In case of users registering on the Site, topaploma collects, processes and stores personal data of Users in accordance with the provisions of the applicable personal data legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council ("General Regulation Privacy Statement "), and the Greek Legislation on the Protection of Personal Data, as applicable (hereinafter referred to as the" Personal Data Protection Act "), and in particular as defined in this term.η Νομοθεσία περί Προσωπικών Δεδομένων»), και κατά τα ειδικότερα οριζόμενα στον παρόντα όρο.

In particular, topaploma processes the personal data entered by users for the creation of an account and / or the completion of their orders (name, surname, contact details, personal details, payment methods and details, etc.), as well as the details of the orders and Transactions of Users with topaploma, as contained, inter alia, in Order Forms and Delivery Forms used for the provision of the Services.

Topaploma processes the above personal data of Users for the purpose of providing the Services and executing User Transactions with topaploma, confirming and identifying the User whenever it is required to communicate. The legal bases of the above treatment are the execution of the contracts / orders made by topaploma with Users, the taking of measures at the request of the Users prior to the conclusion of a contract, the compliance of topaploma with its legal obligations and the satisfaction of legitimate interests of topaploma. Also, if the User wishes, he may provide, in a separate scope, his consent to receive advertising messages from topaploma and / or its affiliates with the purpose of informing them of their products / services, with the right to withdraw consent at any time, without, however, prejudicing its legality processing of his or her personal data based on his / her consent before being revoked.

User's personal data becomes accessible and processed by authorized topaploma employees who process them exclusively for the purposes of the above and in no case to their own benefit.

Topaploma maintains and processes the above personal data of the Users for as long as it is required to fulfill these purposes, to comply with its legal obligations and to defend itself against any legal claims. Upon the expiration of the above period, it deletes the above personal data of the Users.

Subject to specific exceptions, conditions and limitations provided for in the Privacy Policy, Users may exercise the right of access, rectification, limitation of processing, opposition, deletion of such personal data and their right to be portable.

In case of exercising one of the above mentioned rights, topaploma shall take all possible measures to timely satisfy the request, in accordance with the terms and conditions specified in the Personal Data Protection Act, informing the User in writing of the satisfaction of the request or of the reasons which prevent the User from exercising or even satisfying one or more of the above mentioned rights in accordance with the Personal Data Protection Act.

Furthermore, Users have the right to file a complaint with the Personal Data Protection Authority if they consider that processing of their personal data is contrary to the Personal Data Protection Act.

If Users have questions about the protection of their personal data or wish to exercise their legitimate rights, they can contact topaploma at: info @ topaploma, gr. [email protected],gr.

Cookies

Topaploma has the possibility to use cookies to facilitate and operate the Services through the Site. Cookies are small electronic files, which are sent from a web site and stored on the user's electronic device, allowing websites to function seamlessly and without technical abnormalities, collecting multiple user choices and facilitating their access to them.

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